Tertiary Catalogue

Eve Ash notes that narcissists are a hot topic. Peter Quarry provides useful and interesting information about dealing with these difficult personalities at work. He covers understanding what narcissism is, its prevalence and where the term came from. They explore narcissistic behaviors, such as exaggerated sense of accomplishments and talents, putting people down and being aggressive and rude. Show Less

With many people's tendency to think uncritically, Eve Ash asks Peter Quarry to explain how critical thinking is developed. Peter tells Eve that recognizing and switching off emotions is the first step. This entails understanding how one feels and considering an alternate response. Then it's important not to jump to conclusions: seek the facts and more evidence before responding. Peter recommends rising above the usual "win-lose" approaches to a problem. There might be other solutions if parties calm down first before examining a broader range of possibilities. Be willing to look beyond the ideas and information that merely to confirm the view you already have. Show Less

In this video, 4 Career Enhancers, psychologists Peter Quarry and Eve Ash provide excellent strategies to immediately to galvanise your career and job prospects. This is critical for those who want to develop their careers, change jobs or feel anxious about the future of their current job. In challenging times, having a satisfying career seems harder than ever. You really have to work at it, especially if you are looking for a new job or want to stand out in your team or organisation. Your profile is a living document, a record of who you are and what you're doing. No matter which stage of work life you're in, you will always be ready to enhance your earning and vocational prospects when you energise your profile, extend your network, enrich your skillset and have a plan B. Show Less

With increasing complexity in the workplace, effective communication skills are key to people's survival. Peter Quarry outlines to Eve Ash the four key communication skills needed: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and texting and using social media professionally (understanding the importance of sensitive, respectful and polite messaging). Show Less

In this video, 4 Essential Facilitation Skills you will learn skills required by leaders and anyone managing meetings, training sessions or even one-on-one coaching sessions. They are process skills that help guide the discussion to meet desired outcomes, whether problem-solving, brainstorming or reviewing strategy. You will learn to become a skilled facilitator who can implement a gameplan and use gatekeeping and process feedback to help a group focus on their challenges and goals, collaborate effectively, avoid distractions and tangents, and reach decisions faster and more effectively. Whether face-to-face or online, you can learn to navigate facilitation challenges and help control those who dominate discussions, to ensure a more inclusive approach to meetings and effective problem solving. Show Less

The fast pace of many companies and organisations can result in disrespectful behaviours and toxic workplaces. Eve Ash and Peter Quarry discuss what actually constitutes respect, why it is important and the different types of respect. They identify a respectful culture's benefits and how in turn these are a key predicator of attractive places to work. Show Less

In this video, 4 Essentials for Compassionate Leadership, you will discover how compassionate leaders care about their team's emotional and life needs and recognise that happier employees are more engaged and perform twice as well as those whose staff feel unvalued and uncared for. Compassionate leaders are perceived as strong and competent. Their employees are more loyal. Compassion (caring for others) is revealed not only through words, but actions and this improves collaboration, trust and motivation. With widespread economic hardship, worries about health, the environment and communities, we all benefit when leaders show compassion. Psychologists Peter Quarry and Eve Ash discuss four essential components that comprise humane, effective leadership. Show Less

In this video, 4 Invaluable Feedback Skills, you will discover that most people find it challenging to give others feedback about their work performance. It can be tough for people to objectively view personal traits and practices that negatively impact on their productivity and coworkers. In this practical video you will learn how to give feedback constructively and professionally so it is more readily accepted. Psychologists Peter Quarry and Eve Ash provide effective ways to give feedback, even when a situation or person is challenging and the person is negative or disagrees with the feedback, or gets very emotional. Show Less

In this video, 4 Paths to a Psychologically Safe Workplace, you will learn to develop a psychologically safe organisation or team where people feel safe to speak up, point out problems and tell the truth. It’s an essential pre-requisite for a high performance team and results in lower staff turnover so the high performers are more likely to stay. This video provides an understanding of psychological safety and why it is important, how to assess your own team or workplace, how to provide the right leadership and take care of virtual teams and the need to monitor threats to psychological safety. Show Less

This video, 4 Paths to Resolving Conflict, explores how conflict can be better understood and managed despite different personalities and multiple pressures. Conflict can blow up with staff, customers, suppliers, anyone, at any time. Developing conflict resolution skills show in this video will help reduce frictions that damage working relationships. We can learn to defuse emotion, establish common ground and win-win outcomes. Psychologists Peter Quarry and Eve Ash discuss practical strategies for understanding and resolving the conflicts, including how to mediate a conflict between two parties. Show Less

There is a lot of grumbling about the challenges in hiring and managing millennials (people born between 1980–2000). Peter Quarry makes helpful suggestions to Eve Ash about appreciating their unique strengths, engaging them through a meaningful purpose, understanding what motivates them, ensuring transparency, flexibility of work hours and giving them a say. Peter's suggestions include harnessing their competitive instincts, enabling a culture of gamification and collaboration, and ensuring they are noticed by providing plenty of ongoing feedback. Show Less

There are increasing reports of bullying and harassment in the workplace with recent figures suggesting 30% of people experience this. Peter Quarry and Eve Ash discuss how it is defined, how it impacts on health and safety, why some people target others, and the difference between unpleasantness and bullying. Peter Quarry provides tips on how to recognize when bullying and harassment occur, the actions that should be taken and companies' responsibilities for creating safe work environments. He stresses that organisations need to define bullying and harassment and provide training so that everyone knows when a line has been crossed. A safe workplace is the paramount objective. Show Less

Leaders today are under more pressure than ever. Peter Quarry argues that managers and leaders need to understand the challenges and tasks for a chaotic world, becoming authentic leaders with strategies that help them survive and inspire. Recognizing that employees need purpose, leaders need to instill confidence, build resilience, be realistic and demonstrate honesty, openness and preparedness to listen. This means staying healthy, grounded, pacing oneself and being mindful. Show Less

In this video, Peter Quarry and Eve Ash note the growing importance of collaboration as a workplace skill. Pooling ideas and team-based projects result in higher-performing workplaces. Effective collaboration however requires understanding of people's different work and communication styles, the willingness to suspend judgement and let go of stubborn beliefs. Peter outlines ways collaboration can be "killed" and how it can be designed for improved outcomes. Show Less

This video, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical tips as they explain the power of changing yourself, the importance of learning to control your emotions, the skills for building bridges by developing rapport and how to engage more constructively with the other person. Show Less

The digital economy is opening up ways for everyone to be creative. It doesn't just mean being artistic—it's more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen. Show Less

President of Quinnipiac University, Dr Judy Olian has met many leaders. One of the qualities of a great leader, she believes, is authenticity. For this to occur, she tells Eve Ash, there must be self-awareness, awareness of how others perceive you, and willingness to absorb information, internalise it and use it. Other essential qualities are enabling team diversity, encouragement of and rewarding truth-telling, and maintaining a healthy balance between work and home, and pursuing physical, mental and emotional health. Show Less

Peter Quarry says accountability has two aspects: who you are accountable to and what you are accountable for. Being accountable is willingness to accept responsibility for performance, engaging in discussion and acting on suggestions for improvement. Learn how to enhance personal and group accountability, with Peter Quarry and Eve Ash's suggestions including 360 degree accountability, accurate information, being collaborative and agreeing on remedial action. Show Less

This video, 4 Ways to Create a Results-Focused Culture, shows how organisations with a results focused culture outperform others because of the emphasis on achievement. Learn how leaders and managers are increasingly quantifying the value of internal procedures and inputs, in order to make changes where necessary. This video explores four ways to create a more results-focused culture. It entails valuing a results focused culture; knowing how to change culture, being a results focused leader, and using metrics to drive results. Show Less

This video, 4 Ways to Develop Your Critical Thinking, will help you develop one of the most sought after skills at work. Critical thinking exposes you to a wider range of views, helps you question yourself and others, examines orthodoxies and their consequences, and enhances problem-solving and independence. Employers are increasingly valuing people who are able to think critically – to understand information and use it to make logical decisions. In this video, psychologists Peter Quarry and Eve Ash provide practical strategies to collect and use data effectively, minimise your own biases, constructively and respectfully assess information and opinions and avoid being manipulated or falling into groupthink. Show Less

Say "yes" to new career opportunities and most people will find a new injection of career rocket fuel. As Dr Judy Olian explains to Eve Ash, accepting unusual roles as they present themselves allows people to "step out of the safe zone", take calculated risks, learn from failure - all while retaining one's integrity. The idea is to broaden, not stuck in one's career past. As Judy points out, no-one but you is responsible for managing your career. Show Less

Teams can lose motivation for all kinds of reasons but it's contagious. When this happens, Peter Quarry and Eve Ash recommend techniques for recognizing and unblocking low motivation, identifying a sense of purpose (the Five Whys), improving leadership and people's feelings of being appreciated. Leaders need survival skills, the better for creating a silver lining effect and getting issues and recommendations on the table. Show Less

This video, 4 Ways to Take Back Control, provides powerful strategies to tackle the unsettled feelings resulting from turbulent times, disruption, competing demands and feeling at the mercy of events beyond your control. You will discover that in the midst of unsettling change and worry about the future, it is possible to take back control of your mindset, work environment and circumstances. Psychologist Peter Quarry prescribes four ways to take back control of your life: assess your level of control; develop an 'I’m in control' mindset; assert control in your work environment; and stay in the challenge zone. Show Less

Presentations can be dull for audiences. People feel nervous when presenting. Peter Quarry and Eve Ash cover five essential areas for powerful presentations. These include memorable ways to commence, managing anxiety, being succinct and sign-posting information, maintaining audience engagement, relaxed body language, telling a story and finishing with a bang. Show Less

In this video, 5 Ways to Coach for Best Performance, you will learn that a workplace coach plays a vital role in overcoming people's weaknesses, building on their strengths and encouraging peak performance. Coaching has many benefits: it engenders higher levels of engagement, boosts confidence, enhances communications skills, stimulates in-depth learning and increases sense of safety in the workplace. In this video, psychologist Peter Quarry outlines five ways to coach for optimal performance: determine the coaching goal, clarify specific expectations, build skills and enhance strengths, encourage and boost confidence and challenge and develop motivation. Show Less