Tertiary Catalogue

Eve Ash notes that narcissists are a hot topic. Peter Quarry provides useful and interesting information about dealing with these difficult personalities at work. He covers understanding what narcissism is, its prevalence and where the term came from. They explore narcissistic behaviors, such as exaggerated sense of accomplishments and talents, putting people down and being aggressive and rude. Show Less

With many people's tendency to think uncritically, Eve Ash asks Peter Quarry to explain how critical thinking is developed. Peter tells Eve that recognizing and switching off emotions is the first step. This entails understanding how one feels and considering an alternate response. Then it's important not to jump to conclusions: seek the facts and more evidence before responding. Peter recommends rising above the usual "win-lose" approaches to a problem. There might be other solutions if parties calm down first before examining a broader range of possibilities. Be willing to look beyond the ideas and information that merely to confirm the view you already have. Show Less

With increasing complexity in the workplace, effective communication skills are key to people's survival. Peter Quarry outlines to Eve Ash the four key communication skills needed: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and texting and using social media professionally (understanding the importance of sensitive, respectful and polite messaging). Show Less

The fast pace of many companies and organisations can result in disrespectful behaviours and toxic workplaces. Eve Ash and Peter Quarry discuss what actually constitutes respect, why it is important and the different types of respect. They identify a respectful culture's benefits and how in turn these are a key predicator of attractive places to work. Show Less

There is a lot of grumbling about the challenges in hiring and managing millennials (people born between 1980–2000). Peter Quarry makes helpful suggestions to Eve Ash about appreciating their unique strengths, engaging them through a meaningful purpose, understanding what motivates them, ensuring transparency, flexibility of work hours and giving them a say. Peter's suggestions include harnessing their competitive instincts, enabling a culture of gamification and collaboration, and ensuring they are noticed by providing plenty of ongoing feedback. Show Less

There are increasing reports of bullying and harassment in the workplace with recent figures suggesting 30% of people experience this. Peter Quarry and Eve Ash discuss how it is defined, how it impacts on health and safety, why some people target others, and the difference between unpleasantness and bullying. Peter Quarry provides tips on how to recognize when bullying and harassment occur, the actions that should be taken and companies' responsibilities for creating safe work environments. He stresses that organisations need to define bullying and harassment and provide training so that everyone knows when a line has been crossed. A safe workplace is the paramount objective. Show Less

Leaders today are under more pressure than ever. Peter Quarry argues that managers and leaders need to understand the challenges and tasks for a chaotic world, becoming authentic leaders with strategies that help them survive and inspire. Recognizing that employees need purpose, leaders need to instill confidence, build resilience, be realistic and demonstrate honesty, openness and preparedness to listen. This means staying healthy, grounded, pacing oneself and being mindful. Show Less

In this video, Peter Quarry and Eve Ash note the growing importance of collaboration as a workplace skill. Pooling ideas and team-based projects result in higher-performing workplaces. Effective collaboration however requires understanding of people's different work and communication styles, the willingness to suspend judgement and let go of stubborn beliefs. Peter outlines ways collaboration can be "killed" and how it can be designed for improved outcomes. Show Less

The digital economy is opening up ways for everyone to be creative. It doesn't just mean being artistic—it's more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen. Show Less

President of Quinnipiac University, Dr Judy Olian has met many leaders. One of the qualities of a great leader, she believes, is authenticity. For this to occur, she tells Eve Ash, there must be self-awareness, awareness of how others perceive you, and willingness to absorb information, internalise it and use it. Other essential qualities are enabling team diversity, encouragement of and rewarding truth-telling, and maintaining a healthy balance between work and home, and pursuing physical, mental and emotional health. Show Less

Peter Quarry says accountability has two aspects: who you are accountable to and what you are accountable for. Being accountable is willingness to accept responsibility for performance, engaging in discussion and acting on suggestions for improvement. Learn how to enhance personal and group accountability, with Peter Quarry and Eve Ash's suggestions including 360 degree accountability, accurate information, being collaborative and agreeing on remedial action. Show Less

Say "yes" to new career opportunities and most people will find a new injection of career rocket fuel. As Dr Judy Olian explains to Eve Ash, accepting unusual roles as they present themselves allows people to "step out of the safe zone", take calculated risks, learn from failure - all while retaining one's integrity. The idea is to broaden, not stuck in one's career past. As Judy points out, no-one but you is responsible for managing your career. Show Less

Teams can lose motivation for all kinds of reasons but it's contagious. When this happens, Peter Quarry and Eve Ash recommend techniques for recognizing and unblocking low motivation, identifying a sense of purpose (the Five Whys), improving leadership and people's feelings of being appreciated. Leaders need survival skills, the better for creating a silver lining effect and getting issues and recommendations on the table. Show Less

Presentations can be dull for audiences. People feel nervous when presenting. Peter Quarry and Eve Ash cover five essential areas for powerful presentations. These include memorable ways to commence, managing anxiety, being succinct and sign-posting information, maintaining audience engagement, relaxed body language, telling a story and finishing with a bang. Show Less

A practical programme covering the 6 keys to psychological wellbeing at work. Kylie Bell explains how people can flourish and thrive in their lives, based on the PERMA theory. Kylie Bell offers strategies to ensure positive emotion and engagement at work. People need the opportunity to do what they do best every day. Strong positive relationships at work increase trust and wellbeing. Meaning beyond your personal gain will more likely lead to engagement. Personal meaning needs to be linked to the organisation's purpose. Expectations must be set and if not met, feedback can be given. People who are physically healthy perform better. Show Less

Entrepreneur Pete Williams provides a framework for driving profit by explaining how to successfully increase web traffic, opt-ins and conversions. Pete Williams discusses with Eve Ash how to measure and apply his 7 Levers of Success (traffic, opt ins, conversions, average item price, items per transaction, transactions per period, and margins). He also stresses the importance of involving the team and having a continuous improvement strategy. This becomes a framework for driving profit. Show Less

How to ensure a successful team, even a virtual team? Entrepreneur Pete Williams shares with Eve Ash his strategies for working with A-level people, the value of continuous learning and training, the importance of daily reporting on challenges and achievements, building an efficient business and above all, getting the balance right in pressurized work environments. Show Less

Sadhana Smiles and psychologist Eve Ash are both former Telstra businesswomen of the year. In this video, Sadhana Smiles outlines her tips for positive speaking: unlocking your passion or enthusiasm and being yourself, knowing that amazing can come from anywhere (but it helps to write down your goals), aiming to inspire by changing the world in which you have influence, and seeking feedback to improve your public speaking skills. She explains how enthusiasm is the key to successful presenting and speaking. Learn how to inspire by being natural and being yourself. Show Less

Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect. He tells Eve Ash you must ensure a reliable communications system, include everyone in the plan, make people a priority and be considerate with communication. This video is one of five powerful videos for any business to employ when developing their crisis management strategy: - Crisis Management Strategy Planning - Managing Crises and Brand Damage - The Power of Checklists in Crisis Management - Running an Effective Crisis Simulation Show Less

Work/life balance is a most important concern of today's workforce. Sadhana Smiles discusses with Eve Ash, some strategies for single business people to save time on dating. She says many single business people need a more efficient approach to dating because they are time-poor. She provides useful advice on differentiating yourself and selection criteria. Show Less

Former homicide task force leader and author Colin McLaren explains to Eve Ash the subtle art of asking investigative questions. A workplace investigator or manager trying to ascertain the truth and resolve a problem needs to visualise their interview goal, then chart a series of questions with a suspect or employee. Questions must be subtle, short (to establish and confirm facts), open-ended, methodical and numerous, monitoring the person's responses and taking cues from what they say. Colin discusses the importance of building rapport and listening with an open mind. Above all, body language must be calm and professional. Put in the effort to get the truth. Show Less

This video is a discussion between Sadhana Smiles and psychologist Eve Ash about brand marketing and how it reflects product and service image. A brand is a promise wrapped up in an experience. With so many brands competing for our attention, businesses need to understand the importance of "cutting through", creating an experience through knowing and researching what your clients are seeking, measuring the success of your business baseline, processes and training, determining what needs to be changed and how to make the entire arc engaging for all. Show Less

Maria Deveson-Crabbe is the CEO of Marie Stopes International (MSI) Australia. In the early 1900s, Marie Stopes established a family planning clinic in the UK which today is a global entity seeing more than 6 million clients a year. In this video, Maria Deveson-Crabbe discusses with Eve Ash how her organization built trust through its brand and reputation, knowing that brand and reputation are different. She talks of the importance of brand perception, research and having a crisis management approach when the brand experiences problems. Show Less

Director of RealChange and former Telstra businesswoman of the year, Sadhana Smiles workshops building personal brand with Eve Ash. They discuss the tangibles and intangibles that go to making a memorable interaction, striving for consistency between your private and public selves, drawing on expertise for creating and marketing your personal narrative, how this is reflected in your brand appearance (eg. business cards, website, email signature), your social media presence. Sadhana recommends mapping out a career structure, competing for awards and finding a way to give back that resonates with who you are (and your job history and interests). Show Less

Sadhana Smiles says, from her experience, that bullying is present at senior management levels and facts provide insight to the truth. She explains the various forms bullying that exist at the top, including undermining, texts, emails and phone calls, and how to foster a "Zero Tolerance" approach to bullying. She discusses how to discuss and respond to bullying, training and documentation, and how facts provide insight and the need to take action. Show Less