Tertiary Catalogue

Blowing the whistle on unethical or illegal practices is a tough decision to make. Your values and integrity may be compromised by what you've seen. You may be fearing the consequences. Psychology expert, Peter Quarry, recommends asking yourself five specific questions, ascertaining degree and frequency of behaviours, their impact and what if anything is already being done. If the answers trouble you, seek independent advice before determining a path forward. Show Less

ADAPT to Change is designed to help learners confronted with challenging changes to use a positive attitude and strategy to adapt and thrive. Once this video is completed you will have learned to ADAPT to help make difficulties easier to manage. In this video, psychologist Eve Ash showed that practicing skills of adaptation is a better way for managing reactions to change. You will have learned to accept what you cannot control, and define the problem by examining the facts. This helps you to adjust to the situation so you can plan a pathway forward with the facts you've assembled. Then you can thrive in creative ways and help others to do so as well. Show Less

Answer Tough Interview Questions is a video that prepares you for challenging interview questions. A job interview is always nerve-wracking, no matter how many times you've done this. In this video, psychology expert Peter Quarry offers ways to address tough questions during job interviews, positively and properly. The Answer Tough Interview Questions video will help you build confidence by answering interview questions with specific examples, constructive approaches, thorough research and demonstration of resilience. Show Less

Ask Behavioural Interview Questions is a video to develop skills for asking behavioural questions to find out how a candidate copes in particular situations. The interviewer explores how the candidate dealt with problems in the past as a guide to how they'll handle challenges in the new job. The Ask Behavioural Interview Questions video provides four key behavioural questions that should be asked. You will learn to use behavioral interview questions to determine a candidate's ability to cope with challenges, stress, new experiences and resolve disagreements. Show Less

Avoid a Project Manager's Nightmare is a video that explores how a project manager is entrusted with numerous responsibilities including delivering the job on time and within budget. Behavioural expert Peter Quarry offers useful suggestions and simple strategies to ensure the project does not become a nightmare. Avoid a Project Manager's Nightmare is a video with suggestions and strategies for managing yourself, your project and your people. These guiding principles will ensure your project starts and ends productively. Show Less

Be a GEM is designed to help learners develop three key leadership qualities that will strengthen any team and build respect for the 'GEM'. While GEMS are all too rare in our working lives, we very quickly know them when we see them. Psychologist Eve Ash explains how you can be a GEM in the workplace and create value wherever you go. Once this video is completed you will have learned the three GEM qualities. They are the GIVERS - people who go above and beyond the call of duty because they thrive on giving their best. They ENHANCE mundane tasks and frequently ignite new ideas and approaches. Above all, they inspire and MOTIVATE everyone to do their best, often by sheer example. Show Less

There are four ingredients that add up to becoming a HERO in the workplace. Psychologist Eve Ash takes us through the necessary qualities of being Honest (someone who says what they think, gives feedback and honest criticism) and Ethical (does the right thing for the team, the organization and the community). They are Respectful—polite, interested and caring, no matter what experience, culture or nationality they encounter. And they are Optimistic—not dampening others' ideas, instead looking for opportunity. Show Less

Be an Outstanding Listener is a video that will help people who think they are good listeners when in fact they are usually not as good as they imagine. Every job in every organisations requires good quality listening skills to understand and clarify what is being said. Listening skills are especially important for service providers and managers. Be an Outstanding Listener is a video in which behavioural expert Peter Quarry explains simple ways to become an outstanding listener. These are skills everyone can benefit from and improve their communication skills. Show Less

Be Assertive with Your Boss is a video that will help anyone develop assertive skills to handle a situation when your boss asks you for more, and you are already overloaded and feel you can't say no. Psychology expert Peter Quarry recommends that you can say no without damaging your relationship. Be Assertive with Your Boss explores the problem of not being honest with your manager about being overloaded. It will help learners develop skills to speak up and discuss concerns with your boss. Peter Quarry offers useful tips for how to say no to your boss without guilt, how to manage your boundaries and how to offer alternatives or negotiate. Show Less

Be More Decisive is a video that helps people who feel they are not good at making decisions, or lack confidence in their judgement. They may tend to over-analyse everything leading to procrastination. Psychology expert Peter Quarry believes it's a matter of learning to act, rather than hanging back. Be More Decisive is a video that recognises we all struggle with decisions on occasion. The way to improve is to practice becoming more decisive through making smaller decisions first, focusing on action rather than delay, and being willing to learn from mistakes. Show Less

50% of people complain they've become addicted to their mobile device. Behavioural expert, Peter Quarry, shows how to bust digital addiction through reducing screen time, switching devices off (go and walk that dog without the phone!) and setting yourself challenging goals that in essence create healthy new habits. Before you know it, you'll be digitally detoxed. Show Less

BUILD Relationships provides a clear process, BUILD, for establishing positive relationships for a successful sale, a collaborative team or a productive business. Building relationships is at the heart of everything we do, according to psychologist Eve Ash. There is more pleasure and value to be found in relationships that are built from the ground up. Once this video is completed you will have learned to implement the BUILD formula, begin with establishing rapport with the other person, understand what's important to them, initiate engaging communication, listen with an open mind and discover new qualities in them and in yourself. Show Less

Build Support for your Proposal is a video that explains how to get your ideas to gain traction and support. It's rare for a proposal to be put forward and immediately given the green light. You usually need to build support for your ideas and your proposal. Peter Quarry explains how this can be done with simple strategies. Build Support for your Proposal provides easy steps and a road map for the pitch, building support and being prepared for objections and the proposal failing. Show Less

Build Trust and Credibility is a video designed to help people build their trust and credibility, the jewels of increasing value in these opinionated, conflicted times. They are best demonstrated by a person's expertise, consistency, reliability and ethical behaviours. Build Trust and Credibility is a video in which psychology expert Peter Quarry provides the elements necessary for building trust and credibility: knowing what you're talking about, consistency of words and actions, civility and respect to others and accountability. Show Less

Call Out Inappropriate Behaviour is a video that raises awareness of a range of inappropriate behaviours that remarkably some people still think they can get away, for example being rude or harassing another person. In this video, psychology expert Peter Quarry offers invaluable tips for calling out inappropriate behaviour. Call Out Inappropriate Behaviour is a video to encourage teams set up ground rules and help those who witness or experience inappropriate behaviour and comments, to call it out so it stops. Learn the skills to approach and discuss the inappropriate behaviour in a non-threatening way. Learn to seek management help and never leave the issue unresolved. Show Less

CLEAR Service is for everyone as we are all providing service to our teams, our clients and our managers. It can be challenging when you're called on to deal with issues that erupt. Sometimes you're mopping up after other people's mistakes, or you're faced with having to devise a solution on the spot. Psychologist Eve Ash explains that we give great service and solve difficult problems, especially when we are CLEAR: clarifying, listening, empathising, asking and resolving. Once this video is completed you will have learned the five key skills to be CLEAR. Clarify the issue, listen carefully, empathise with the other person's feelings, ask questions to reach solutions and resolve the problem. Show Less

It is tempting when things continually go wrong to blame an incompetent manager. Peter Quarry, psychology expert, suggests first doing a reality check with someone independent (it might be a personality clash causing the problem). Try clearly communicating your needs to the manager while negotiating outcomes. Be flexible and share coping strategies with others. If you can no longer cope, it may be time to leave that team. Show Less

Develop Tolerance and Respect is a video to help learners respect and accept other people's opinions, behaviours, preferences, even when you don't agree with them. Peter Quarry, behavioural expert, explains how tolerance and respect can be developed. Develop Tolerance and Respect is a video to help learners realise that when we learn to tolerate other people's differences, we develop patience and willingness to understand the other person's point of view. We seek to find common ground, even when we have differing views. This leads to better quality decisions, greater harmony, and less conflict. Show Less

Encourage your Champions is a video designed to help team leaders and managers empower the enthusiastic staff who want to improve wherever they are. As behavioural expert Peter Quarry explains, workplace champions are not only born, they can be made! Encourage your Champions is a video that shows how workplace champions add immeasurable value to your organisation. Learn to give your workplace champions what they need to achieve whatever they're striving for, and to enable them to add value to your business. Show Less

Engage with Clients Virtually is a video designed to improve your dealings with clients online and in the virtual space by adopting simple strategies recommended by behavioural expert, Peter Quarry. Learn seven easy ways to immediately improve your approach to online clients and customers. Engage with Clients Virtually is a video in which Peter Quarry presents simple ways to enhance any online customer communication. People will learn to respond quickly, personalise their approach, have data and resources at their fingertips, and build client enthusiasm and loyalty. Show Less

Exceed Service Expectations is a video where you will learn to deliver brilliant customer service. Peter Quarry, psychology expert, provides some simple strategies for giving outstanding customer service and get glowing reviews in return. Exceed Service Expectations is a video that encourages learners to aim to exceed client expectations, ensuring it is always a pleasure to do business with that organisation. It will motivate learners to be that special person who always makes others feel good by delivering outstanding service that exceeds expectations. Word gets out quickly and the emotional and financial dividends for your business are undeniable. Show Less

Get Ready to be a New Manager is a video to help any new manager feel less daunted by their managerial tasks, by building confidence and skills using four essential strategies for effective management. Get Ready to be a New Manager will help learners consider their leadership role and strive to be the very best they can be. Learn about delegation, communication and feed back, decision-making and motivating team members. These skills will be good for the team and the new manager's career. Show Less

We all get stuck in career ruts from time to time. If you feel unmotivated or unconfident, Peter Quarry believes in first taking "baby steps" (e.g. updating your LinkedIn profile, networking to make new contacts, finding a mentor). Don't rush into something new—take time to research how your field is changing. Reinvent yourself by repacking your expertise and building on the opportunities available to you. Show Less

GOALS to Results is designed to help learners to achieve desired results with the GOALS formula. Goals are what you see in the distance, what you're aiming for. The problem with setting goals is that sometimes they seem unattainable or overwhelmingly large. Psychologist Eve Ash explains how to generate aspirations, organise manageable steps, activate the right attitude, learn new skills and share success. Once this video is completed you will have learned to generate your key aspirations, organise these goals into manageable steps, and activate a positive attitude by visualising the results of your endeavours. Learning new skills along the way brings your goals closer to fruition and you will share your success, recognising those who supported you while mentoring others as they pursue their goals. Show Less

Being surrounded by complainers is hard, but as Peter Quarry points out, there's ways to handle them. You can acknowledge what they're saying, showing empathy and putting forward positive solutions. If they persist, and especially if you work with them, they are best ignored as what they really seek is attention. When you don't react, there's no payoff. Show Less