Tertiary Catalogue

You've seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don't want that to happen to you. This video will help you avoid any problems by offering a step-by-step process for talking with anyone who doesn't want to follow your face covering policy. You'll also see several examples of how not to talk to them, since those ones are a lot of fun to film. Show Less

Your face covering policies won't work very well if everyone isn't following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of empathy, unhelpful insults, this video has it all! (Hint: the unhelpful insults aren't actually a good approach, in case you were wondering. But sometimes it helps to see things done wrong in order to learn how to do them right.) Show Less

It's no secret that face covering mandates are among the most controversial and contentious issues facing the modern workplace. This video will help ensure that your policies are adopted as smoothly and seamlessly as possible. You'll also see a creative use for face coverings, and at least one option that you probably shouldn't let people wear. Just because this is a serious subject doesn't mean we can't have a little fun with it. Enjoy! Show Less