Tertiary Catalogue

Series: Human Resources


Absence Minded: Managing Absenteeism

Absence Minded: Managing Absenteeism

Absenteeism is as common as the common cold and it costs businesses a lot of money. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare...Show More
Addressing Bullying in the Workplace

Addressing Bullying in the Workplace

In this second programme in the Dealing with Workplace Bullying series we focus on effective means of dealing with bullying behaviour at work. The first part of the programme addresses the mechanics of policy development and handling incidences...Show More
Anna or Mat?

Anna or Mat?

Watch Bill and Mark interview Anna and Mat using a wide range of question styles. Then see the panel review of each applicant and a final comparison review. Who is better suited to the job? What else will be required to assess their suitability?
Appreciate Feedback

Appreciate Feedback

Dion hears some tough feedback from Carol who explains why she would not hire him. It's important for everyone to welcome feedback—both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy...Show More
Appreciating Diversity

Appreciating Diversity

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two...Show More
As Old As You Feel: Promoting Age Diversity at Work

As Old As You Feel: Promoting Age Diversity at Work

Does age matter in your particular organisation? Is everyone treated fairly? Is the best person recruited for the job? Are all members of the team encouraged to develop their skills? This challenging programme uses light-hearted animation to...Show More
Assessment Centre Interviews

Assessment Centre Interviews

Assessment centres are a powerful way to assess competencies such as problem solving, communication and leadership. Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the...Show More
Be Confident and Assertive

Be Confident and Assertive

Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam points out, changing her intonation and using fewer vague indecisive...Show More
Behavioural Interview Triggers

Behavioural Interview Triggers

A wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one and discuss the strengths and weaknesses of the interviewers' approach.
Behavioural Interviewing

Behavioural Interviewing

This programme explores a relatively new method of job interviewing. Interviews are based on previous experiences of the applicant, combined with scenarios and examples to help predict future behaviour. Employers can avoid the potentially...Show More
Behavioural Interviewing: Taking the Guesswork Out of Recruitment

Behavioural Interviewing: Taking the Guesswork Out of Recruitment

The aim of this recruitment training programme: To use the concept of 'behavioural interviewing' to predict the future performance of candidates. About this interviewing programme: Anyone who wants to conduct an effective interview needs to...Show More
Body Language & Rapport in Interviewing

Body Language & Rapport in Interviewing

The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build rapport and ensure you put your applicants at ease. Learn about providing encouragement and explaining positively and how to...Show More
Build Employability Skills

Build Employability Skills

Cutting Edge wants people who are enthusiastic and keen to build their skills and focus on learning. Carol and Serena are not impressed with Dion's performance to date. Steve advises intern Tatiana to be a sponge and soak up new ideas and courses...Show More
Building the Perfect Team: Belbin's Team Role Theory in Action

Building the Perfect Team: Belbin's Team Role Theory in Action

Managers must understand that people bring more than their skills and experience to a team; they bring their personalities as well. Utilising people's behavioural strengths to create a balanced team adds immensely to both group and personal...Show More
Can You Spare a Moment? - Counselling Skills

Can You Spare a Moment? - Counselling Skills

With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support...Show More
Career Management and Talent Review

Career Management and Talent Review

Successful HR consultant, Peter Wallbridge gives practical tips for senior managers to plan succession and future roles through the use of a talent review process. Peter explains the talent review process, involving comprehensive information...Show More
Coaching New People

Coaching New People

It is important to encourage new people to feel welcome and encourage them to be part of the team. This program covers assisting them to settle in, offer them practical steps to build skills and give them your time and encourage them. In addition...Show More
Communicate Effectively

Communicate Effectively

Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication...Show More
Confidentiality Obligations by HR

Confidentiality Obligations by HR

Peter Walbridge, expert HR consultant, provides an understanding of confidentiality expectations and obligations for HR employees as it pertains to personnel data and employment contracts. He discusses the challenges and expectations of...Show More
Conflict Management

Conflict Management

Set in the production office of fictional current affairs programme "Sighted," this 26 minute programme provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday...Show More
Contribute to the Team

Contribute to the Team

It's 'Blue Moon' day at Cutting Edge. Marcus tells his team it's about pulling ideas out of the blue and working on them collaboratively. Dion has trouble staying awake but learns that his body language shows he is not interested. He discovers...Show More
Creating a No-Blame Culture

Creating a No-Blame Culture

When mistakes are made in the workplace, everyone is quick to find someone to blame. In this episode Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release....Show More
Creative Brainstorming for Innovation

Creative Brainstorming for Innovation

Organisations are becoming more interested in innovation and creativity, but how do we foster these practices? Psychologist Peter Quarry interviews Yvonne Adele, and investigates practical ways to help your staff access their creative...Show More
Criticism and Failure

Criticism and Failure

Chapter 1: Embracing Failure Choose to see failure as a sign of you reaching the edge of your comfort zone. Fight against perfectionism, which just makes you miserable. Try deliberate imperfection. You could actively seek out low-risk experiences...Show More
Dealing with Conflict Case Studies

Dealing with Conflict Case Studies

WARNING: Programme contains language that may be offensive. Features four case studies look at conflict resolution scenarios in the workplace: 1. The Urgent Order - The Boss wants Lis to stay back, but has given her no notice. 2. Trouble in...Show More