Secondary Catalogue

Management & Commerce


Floats and Balances

Floats and Balances

Numeracy in Retail

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale...Show More
Surcharges

Surcharges

Numeracy in Retail

Credit and debit cards are so convenient, which means that an understanding of card surcharges is crucial for retail employees. This video explains how different card types may have different surcharges and how a comparison of the actual cost of...Show More
Discounts

Discounts

Numeracy in Retail

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale...Show More
Cash Handling

Cash Handling

Numeracy in Retail

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that...Show More
Break Times

Break Times

Numeracy in Retail

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a...Show More
Stock Calculations

Stock Calculations

Numeracy in Retail

Calculating stock quantities is a critical skill in retail, as it helps to ensure minimal overspending. This video demonstrates the mathematical thinking used to work out how much marketing collateral is needed for a retail marketplace sale...Show More
Creative Force: Technology Driving Change

Creative Force: Technology Driving Change

SME Case Studies

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention....Show More
Unwined: Introducing Hospitality to Retail

Unwined: Introducing Hospitality to Retail

SME Case Studies

Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique...Show More
Customer Service

Customer Service

The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure...Show More
Playing Your Part 1: Diversity in the Workplace

Playing Your Part 1: Diversity in the Workplace

In workplaces, as in any other part of society, people are diverse. They come from different cultures, they have different belief systems, values and religions. There is diversity in interpersonal styles, mental ability, sexual orientation,...Show More
Workplace Training: Planning, Organising and Facilitating

Workplace Training: Planning, Organising and Facilitating

Workplace training provides people with the means to learn new skills and knowledge, and apply these in the workplace. Training also allows organisations to develop new and better processes to increase productivity. This insightful and...Show More
Manager and Friend: The Right Balance

Manager and Friend: The Right Balance

Workplaces can be very social places. How do you maintain effective working relationships with friends, especially if one person manages another? It can be difficult, but it has to be done to ensure harmonious relations contribute to...Show More
Workplace Leadership

Workplace Leadership

Why are some people great leaders? Are leaders born or made? These great questions are explored and answered. Individuals in all sorts of situations and positions within society can provide real leadership, provided they have the opportunity...Show More
The Ageing Workforce

The Ageing Workforce

Fewer young people coming into the workforce has serious implications for employers, business owners and management. Coupled with this, there is a hidden and under-utilised pool of workers aged over 45. This programme provides insights into the...Show More
Board Roles and Responsibilities

Board Roles and Responsibilities

Learning à la Carte

Recently the activities and functions of boards have come under increasing scrutiny. This has resulted in far higher levels of accountability for boards and their members. Board members must ensure they are acting in the best interests of the...Show More
Creative Brainstorming for Innovation

Creative Brainstorming for Innovation

Learning à la Carte

Organisations are becoming more interested in innovation and creativity, but how do we foster these practices? Psychologist Peter Quarry interviews Yvonne Adele, and investigates practical ways to help your staff access their creative...Show More
Corporate Social Responsibility

Corporate Social Responsibility

Learning à la Carte

In this timely programme, Ann Sherry, recipient of the Australian Centenary Medal for work in providing banking services to disadvantaged communities, discusses the wider benefits of corporate social responsibility and how to incorporate social...Show More
Leadership in Action

Leadership in Action

Training Point Leadership Series 1

Leaders in the workplace are often managers and supervisors, but they can be found at all levels within an organisation. This programme investigates leadership traits and explores strategies for enhancing leadership potential. Participants are...Show More
Outstanding Leadership

Outstanding Leadership

Learning à la Carte

Ann Sherry has broad leadership experience in both private and public sectors. In this programme she debunks some common myths about leadership and leadership styles. She discusses the qualities of good leaders and strategies for developing these...Show More
Preparing Your Business Case

Preparing Your Business Case

Learning à la Carte

Many managers and employees often need to prepare and present a business case to senior personnel for approval. This can be a daunting task, particularly for the inexperienced. However, certain steps can save time, aid delivery and success rates....Show More
Succession Planning

Succession Planning

Learning à la Carte

In this programme Ann Sherry discusses the purpose and process of succession planning. Successful succession planning provides strength and stability to an organisation, aids staff retention and prepares for future growth and change. This...Show More
Understanding Financial Information

Understanding Financial Information

Learning à la Carte

Financial information is at the very core of business operations. But many business owners, managers and executives are in the dark when it comes to the terms and phrases of financial information and how they relate to business management and...Show More
10 Mistakes in Marketing

10 Mistakes in Marketing

Learning à la Carte

It's no surprise that a great product or service will be overlooked without effective marketing. Yet many businesses don't make the most of their marketing spend. In this programme, Carolyn Stafford discusses ten common marketing mistakes. The...Show More
Dealing with Manipulative People

Dealing with Manipulative People

Take Away Training

Working with manipulative people can be difficult, as they have the ability to influence or even exploit you. Psychologist, Peter Quarry, explains reactions to manipulation. He suggests the need to talk to others and offers practical...Show More
External Factors Affecting Business

External Factors Affecting Business

Business Studies

Many factors that affect businesses are outside of their control. These external factors include the level and ferocity of competition, the national and global economic climate, fiscal and monetary policy, the impact of technology, international...Show More