Secondary Catalogue

Management & Commerce


Cultural Types

Cultural Types

Cross Cultural Communication Essentials

Business culture around the world differs greatly. If you are to succeed in building relationships, working in different regions or even visiting a foreign office, it is important you are competent in dealing with cultural differences. So why not...Show More
Virtual Mentoring

Virtual Mentoring

Coaching and Mentoring Essentials

Communicating online is more challenging than face-to-face communication because it misses facial expressions and body language, as well as many other factors. The relationship between mentor and mentee is personal and confidential, quite...Show More
How to Be a Great Mentee

How to Be a Great Mentee

Coaching and Mentoring Essentials

The success of a mentoring relationship depends to large degree upon your attitude and your commitment. Mentees are expected to take the lead in the partnership, to be proactive and work in order to achieve success. Studies of mentoring...Show More
Being a Remote Worker

Being a Remote Worker

Remote Working Essentials

Communicating at a distance is more challenging than face-to-face communication because it misses facial expressions and body language in many cases. It's even more important to communicate regularly and clearly if you are a remote worker...Show More
Managing Remote Teams

Managing Remote Teams

Remote Working Essentials

With many of us now working from home, the skill of managing remotely is crucial to an organisations success. Employees can often see the benefits of remote working—no commute, flexible working patterns and a better work life balance. However,...Show More
Managing Cross Cultural Teams

Managing Cross Cultural Teams

Cross Cultural Communication Essentials

Many cross-cultural teams plunge straight into the task without thinking about their differences. This can lead to misunderstandings and a loss of trust.
Virtual Meeting Etiquette

Virtual Meeting Etiquette

Remote Working Essentials

Virtual meetings have become an essential part of how modern businesses maintain productivity and continuity. They are an easy, cost-effective way to align multiple locations, keep employees engaged and work with clients and vendors. However,...Show More
Mind over Splatter: Health and Safety Attitudes

Mind over Splatter: Health and Safety Attitudes

Safety is more than warning signs and handrails - it is an attitude of the mind. There are many traps for those whose attitude is amiss. Whether you're surviving the zombie apocalypse or just surviving daily grind of the office, the consequences...Show More
Floats and Balances

Floats and Balances

Numeracy in Retail

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale...Show More
Surcharges

Surcharges

Numeracy in Retail

Credit and debit cards are so convenient, which means that an understanding of card surcharges is crucial for retail employees. This video explains how different card types may have different surcharges and how a comparison of the actual cost of...Show More
Discounts

Discounts

Numeracy in Retail

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale...Show More
Cash Handling

Cash Handling

Numeracy in Retail

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that...Show More
Break Times

Break Times

Numeracy in Retail

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a...Show More
Stock Calculations

Stock Calculations

Numeracy in Retail

Calculating stock quantities is a critical skill in retail, as it helps to ensure minimal overspending. This video demonstrates the mathematical thinking used to work out how much marketing collateral is needed for a retail marketplace sale...Show More
Thinking of Others

Thinking of Others

Unconscious Bias and Diversity Essentials

While most of us understand the importance of diversity, we should all recognise that we need people to feel included if they are to be effective member of the team and do their best work. It's no good inviting people to the party if you are not...Show More
Workplace Diversity

Workplace Diversity

Unconscious Bias and Diversity Essentials

Working well with diversity doesn't mean treating everyone the same but avoid making assumptions based on appearance. People talk about things that you give them permission to talk about, so ask questions and listen.
Unconscious Bias

Unconscious Bias

Unconscious Bias and Diversity Essentials

We are bombarded by millions of pieces of information every day and we simply don't have the mental capacity to deal with it all consciously. So we develop the habit of taking shortcuts based on what we have seen before and what we already know....Show More
Respect and Inclusion at Work

Respect and Inclusion at Work

Unconscious Bias and Diversity Essentials

People do their best work when then can bring their whole selves to work, so managers should challenge anything that undermines that.
Inclusive Leadership

Inclusive Leadership

Unconscious Bias and Diversity Essentials

Some voices are often not "heard" as well as others. Learn to "amplify" the voices of those whose contributions go unnoticed or are misattributed.
Creative Force: Technology Driving Change

Creative Force: Technology Driving Change

SME Case Studies

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention....Show More
Unwined: Introducing Hospitality to Retail

Unwined: Introducing Hospitality to Retail

SME Case Studies

Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique...Show More
Customer Service

Customer Service

The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure...Show More
Playing Your Part 1: Diversity in the Workplace

Playing Your Part 1: Diversity in the Workplace

In workplaces, as in any other part of society, people are diverse. They come from different cultures, they have different belief systems, values and religions. There is diversity in interpersonal styles, mental ability, sexual orientation,...Show More
Manager and Friend: The Right Balance

Manager and Friend: The Right Balance

Workplaces can be very social places. How do you maintain effective working relationships with friends, especially if one person manages another? It can be difficult, but it has to be done to ensure harmonious relations contribute to...Show More
Workplace Leadership

Workplace Leadership

Why are some people great leaders? Are leaders born or made? These great questions are explored and answered. Individuals in all sorts of situations and positions within society can provide real leadership, provided they have the opportunity...Show More