Tertiary Catalogue

Respect Privacy and Confidentiality - a video covering key issues so everyone at work learns to observe, protect and respect privacy and confidentiality. There is a great deal at stake when privacy or confidentiality are breached, namely loss of trust, committing an offence or destroying reputations. Respect Privacy and Confidentiality is a video in which behavioural expert Peter Quarry explains how to respect privacy and confidentiality. The message is straightforward: respect yours and others' right to protecting sensitive, personal or proprietary information. Show Less

Work from Home Productively is a video providing invaluable tips for making the most of working from home, whether by choice or necessity. Many employees already work offsite, while others have since discovered they prefer it! But meeting your company targets and deadlines can be challenging from home. Work from Home Productively is a video in which behavioral expert Peter Quarry provides strategies for a productive work-from-home setup, goal-setting strategy and the need to set personal boundaries and take breaks. Show Less

Implement Reverse Mentoring is a video that explains a powerful way to help people develop, reverse mentoring. It's a way for younger colleagues to share ideas and knowledge with older counterparts and has been around for many years, but its uptake is still slow. It is a proven way for different generations to share ideas and learn from each other. Implement Reverse Mentoring is a video in which psychology expert Peter Quarry explains how each 'mentor' has so much to share with the other person, leading to greater engagement and employee retention. In this video you will learn best practice tips for implementing reverse mentoring. Show Less

Present Online with Impact is an essential skill given the increasing number of virtual meetings. In this video, behavioural expert Peter Quarry shows you how to ensure your presentation is delivered with impact. Present Online with Impact is a short but effective video in which you will learn valuable strategies to improve how you come across online. You will learn to start strong with with way you present yourself, to be succinct in words and visuals, to build audience engagement, control the discussion and work to a timeline. Show Less

Motivate through Storytelling is a video to help you liven up your presentations and team using truthful storytelling techniques, they are more memorable than lots of dry facts. Motivate through Storytelling is a video in which psychology expert Peter Quarry explains how important storytelling is to our survival and motivation. You will learn strategies to sell, influence, engage and inspire others with real and relevant stories. Show Less

Lead Productive Online Meetings will appeal to the increasing number of people working from home or in scattered locations. New technologies have made online meetings more feasible, but they require fresh approaches. In this video, psychology expert Peter Quarry provides helpful tips about making virtual meetings more productive. Lead Productive Online Meetings is a video providing skills to make online meetings productive and engaging by following simple strategies for ensuring good meeting etiquette and agendas, maximum contribution and engagement without interruptions, and keeping discussions short. Show Less

Motivate a Co-worker! Despite the plethora of good advice for motivating teams, there is always someone who isn't performing well and/or holding back the others. Peter Quarry, psychology expert, recommends not waiting for management to rectify the issue, but instead engaging those people. Motivate a Co-worker will show you how to motivate co-workers by engaging and responding to them, ascertaining their needs and not excluding them. Show Less

Make the World a Better Place explores what we can do despite the many environmental crises, climate change, bush fires, earthquakes, pollution, hurricanes and tornados, tsunamis and floods, as well as famine, poverty, violence, anger, a pandemic and lots of disrespect and intolerance. In this video we learn that we can choose to make a difference in small but always worthwhile ways. Make the World a Better Place is a video in which Peter Quarry presents some simple but effective approaches that make an incremental difference, and many strategies individuals in business can initiate like competitions, recycling, donating excess, volunteering and ensuring diversity and inclusion. Show Less

Learn to Set Boundaries will be an ideal video for anyone being asked to do more and more with less. It's not unusual to feel discomfort, resentment, guilt or inadequacy when someone (often a manager) asks you to do something that is either not your responsibility or just feels out of your league. In this video you will learn to set boundaries. Learn to Set Boundaries is a video to give you skills when too much is being asked of you, and it's time to set boundaries. Peter Quarry advises deciding on what is important for you, communicating and negotiating a solution, and reminding those who cross boundaries. Show Less

Engage with Clients Virtually is a video designed to improve your dealings with clients online and in the virtual space by adopting simple strategies recommended by behavioural expert, Peter Quarry. Learn seven easy ways to immediately improve your approach to online clients and customers. Engage with Clients Virtually is a video in which Peter Quarry presents simple ways to enhance any online customer communication. People will learn to respond quickly, personalise their approach, have data and resources at their fingertips, and build client enthusiasm and loyalty. Show Less

Exceed Service Expectations is a video where you will learn to deliver brilliant customer service. Peter Quarry, psychology expert, provides some simple strategies for giving outstanding customer service and get glowing reviews in return. Exceed Service Expectations is a video that encourages learners to aim to exceed client expectations, ensuring it is always a pleasure to do business with that organisation. It will motivate learners to be that special person who always makes others feel good by delivering outstanding service that exceeds expectations. Word gets out quickly and the emotional and financial dividends for your business are undeniable. Show Less

CLEAR Service is for everyone as we are all providing service to our teams, our clients and our managers. It can be challenging when you're called on to deal with issues that erupt. Sometimes you're mopping up after other people's mistakes, or you're faced with having to devise a solution on the spot. Psychologist Eve Ash explains that we give great service and solve difficult problems, especially when we are CLEAR: clarifying, listening, empathising, asking and resolving. Once this video is completed you will have learned the five key skills to be CLEAR. Clarify the issue, listen carefully, empathise with the other person's feelings, ask questions to reach solutions and resolve the problem. Show Less

Build Support for your Proposal is a video that explains how to get your ideas to gain traction and support. It's rare for a proposal to be put forward and immediately given the green light. You usually need to build support for your ideas and your proposal. Peter Quarry explains how this can be done with simple strategies. Build Support for your Proposal provides easy steps and a road map for the pitch, building support and being prepared for objections and the proposal failing. Show Less

Be Assertive with Your Boss is a video that will help anyone develop assertive skills to handle a situation when your boss asks you for more, and you are already overloaded and feel you can't say no. Psychology expert Peter Quarry recommends that you can say no without damaging your relationship. Be Assertive with Your Boss explores the problem of not being honest with your manager about being overloaded. It will help learners develop skills to speak up and discuss concerns with your boss. Peter Quarry offers useful tips for how to say no to your boss without guilt, how to manage your boundaries and how to offer alternatives or negotiate. Show Less

Be More Decisive is a video that helps people who feel they are not good at making decisions, or lack confidence in their judgement. They may tend to over-analyse everything leading to procrastination. Psychology expert Peter Quarry believes it's a matter of learning to act, rather than hanging back. Be More Decisive is a video that recognises we all struggle with decisions on occasion. The way to improve is to practice becoming more decisive through making smaller decisions first, focusing on action rather than delay, and being willing to learn from mistakes. Show Less

Build Trust and Credibility is a video designed to help people build their trust and credibility, the jewels of increasing value in these opinionated, conflicted times. They are best demonstrated by a person's expertise, consistency, reliability and ethical behaviours. Build Trust and Credibility is a video in which psychology expert Peter Quarry provides the elements necessary for building trust and credibility: knowing what you're talking about, consistency of words and actions, civility and respect to others and accountability. Show Less

Avoid a Project Manager's Nightmare is a video that explores how a project manager is entrusted with numerous responsibilities including delivering the job on time and within budget. Behavioural expert Peter Quarry offers useful suggestions and simple strategies to ensure the project does not become a nightmare. Avoid a Project Manager's Nightmare is a video with suggestions and strategies for managing yourself, your project and your people. These guiding principles will ensure your project starts and ends productively. Show Less

Be an Outstanding Listener is a video that will help people who think they are good listeners when in fact they are usually not as good as they imagine. Every job in every organisations requires good quality listening skills to understand and clarify what is being said. Listening skills are especially important for service providers and managers. Be an Outstanding Listener is a video in which behavioural expert Peter Quarry explains simple ways to become an outstanding listener. These are skills everyone can benefit from and improve their communication skills. Show Less

IDEA to Reality is designed to help learners develop realistic plans for their ideas, and move through steps to successfully make the idea a reality. Turning ideas into reality can be challenging. That's where IDEA comes in: Identifying, Designing, Executing and Assessing your concept. Once this video is completed you will have learned that a good idea has a better chance of succeeding when it follows the IDEA formula. Eve Ash explains the process for converting inspiration into reality. It requires being objective, diligent, patient, seeking input from others, smooth implementation, constant testing and readiness to begin the process once again if necessary. The best IDEAs are a result of continuous improvement. Show Less

PLAN to Succeed helps us enjoy a plan coming together. Psychologist Eve Ash shows how when you PLAN, you have every chance of succeeding. Once this video is completed you will have learned that a PLAN consists of picturing the problem or goal to be achieved and constructing the steps and pathways required to get there. You will be willing to ask your team, managers and stakeholders what's needed and navigate your efforts and your team towards the goals. Show Less

BUILD Relationships provides a clear process, BUILD, for establishing positive relationships for a successful sale, a collaborative team or a productive business. Building relationships is at the heart of everything we do, according to psychologist Eve Ash. There is more pleasure and value to be found in relationships that are built from the ground up. Once this video is completed you will have learned to implement the BUILD formula, begin with establishing rapport with the other person, understand what's important to them, initiate engaging communication, listen with an open mind and discover new qualities in them and in yourself. Show Less

SWOT Boost your Profile is designed to help you with your public profile and career trajectory by applying SWOT thinking to yourself. Eve Ash discusses how to utilise your strengths, weaknesses, opportunities and threats to improve your career and life options. Once this video is completed you will have learned how you can determine your strengths and weaknesses in relation to each other, seek opportunities and look out for threats (which are sometimes disguised opportunities). Show Less

Project Management SWOT assist project managers and teams to give their projects a better chance of success by implementing a powerful strategic planning technique known as a SWOT analysis. It is especially helpful if you have an objective, a decision or question you want to answer or when your business seeks to gain a competitive advantage over rivals. Once this video is completed you will have learned that a SWOT analysis consists of knowing your project's Strengths, Weaknesses, Opportunities and Threats. This useful tool will help you determine the internal and external factors affecting your project or business and clarify your project's purpose and execution. Show Less

LEAD with Empathy will help all leaders to focus on four core leadership soft skills. Great leaders listen, they have empathy, they ask questions and they give clear direction. Psychologist Eve Ash outlines the ways leaders can learn how to LEAD. Once this video is completed you will have learned to implement the LEAD formula, beginning by listening well and responding with empathy to what people are saying. You will recognise how showing genuine interest and compassion, not talking in cliches, builds trust. You will have learned to ask for people's input and keep an open mind on topics and policies. And you will know that people will follow with confidence when you provide clear direction. Show Less

KEEP Promises teaches learners to be develop four KEEP skills that everyone relies on. There is something reassuring about a person who KEEPs promises. Psychologist Eve Ash explores this special personality everyone admires: Keen, Explicit, Efficient and Proud. Once this video is completed you will have learned the power prompt and reliable, someone who gets things done with a minimum of fuss and negativity. You will be armed with the four KEEP skills to ensure a team is humming and delivering efficiently. You will enjoy being keen, determined, committed, on the ball and explicit, clarifying and agreeing on expectations. You will find ways to manage time and tasks so you are efficient, and you will take pride in doing your work well. Show Less