Tertiary Catalogue

Business Studies


Nice and Tasty

Nice and Tasty

A new producer is brought on to help bring a cooking show back on track. The video provides examples of poor problem solving techniques, and provides a framework to problem solve creatively. Learners will be guided through the framework to ...Show More
4 Ways to Take Back Control

4 Ways to Take Back Control

Insights and Strategies

This video, 4 Ways to Take Back Control, provides powerful strategies to tackle the unsettled feelings resulting from turbulent times, disruption, competing demands and feeling at the mercy of events beyond your control. You will discover that in...Show More
4 Ways to Develop Your Critical Thinking

4 Ways to Develop Your Critical Thinking

Insights and Strategies

This video, 4 Ways to Develop Your Critical Thinking, will help you develop one of the most sought after skills at work. Critical thinking exposes you to a wider range of views, helps you question yourself and others, examines orthodoxies and...Show More
4 Paths to Resolving Conflict

4 Paths to Resolving Conflict

Insights and Strategies

This video, 4 Paths to Resolving Conflict, explores how conflict can be better understood and managed despite different personalities and multiple pressures. Conflict can blow up with staff, customers, suppliers, anyone, at any time. Developing...Show More
4 Strategies for Handling Difficult People

4 Strategies for Handling Difficult People

Insights and Strategies

This video, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave....Show More
The Customer Focused Person

The Customer Focused Person

Memorable Customer Service

Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company. On the other side, where a customer has had a bad experience, in years gone by, they would...Show More
The Cycle of Service

The Cycle of Service

Memorable Customer Service

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organisation you work for. This Cycle of Service training video takes a look...Show More
Customer Contact

Customer Contact

Memorable Customer Service

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day. This Customer Contact training video is an easy to follow...Show More
Employer of Choice

Employer of Choice

Workplace Excellence

Workplace Excellence: Employer of Choice is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a...Show More
Wellbeing and Balance

Wellbeing and Balance

Workplace Excellence

Workplace Excellence: Wellbeing & Balance is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a...Show More
Recognition and Feedback

Recognition and Feedback

Workplace Excellence

Workplace Excellence: Recognition & Feedback is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a...Show More
Green and Giving

Green and Giving

Workplace Excellence

Workplace Excellence: Green & Giving is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a...Show More
Innovation and Continuous Improvement

Innovation and Continuous Improvement

Workplace Excellence

Workplace Excellence: Innovation & Continuous Improvement is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city...Show More
Passion for Service Excellence

Passion for Service Excellence

Workplace Excellence

Workplace Excellence: Passion for Service Excellence is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government...Show More
Open Communication and Teamwork

Open Communication and Teamwork

Workplace Excellence

Workplace Excellence: Open Communication & Teamwork is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government...Show More
Motivating Fun Workplace

Motivating Fun Workplace

Workplace Excellence

Workplace Excellence: Motivating Fun Workplace is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a...Show More
Inspirational Leadership

Inspirational Leadership

Workplace Excellence

Workplace Excellence: Inspirational Leadership is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a...Show More
Vision and Values

Vision and Values

Workplace Excellence

Workplace Excellence: Vision & Values is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a...Show More
Respect Privacy and Confidentiality

Respect Privacy and Confidentiality

2 Minutes to Success

Respect Privacy and Confidentiality - a video covering key issues so everyone at work learns to observe, protect and respect privacy and confidentiality. There is a great deal at stake when privacy or confidentiality are breached, namely loss of...Show More
Work from Home Productively

Work from Home Productively

2 Minutes to Success

Work from Home Productively is a video providing invaluable tips for making the most of working from home, whether by choice or necessity. Many employees already work offsite, while others have since discovered they prefer it! But meeting your...Show More
Implement Reverse Mentoring

Implement Reverse Mentoring

2 Minutes to Success

Implement Reverse Mentoring is a video that explains a powerful way to help people develop, reverse mentoring. It's a way for younger colleagues to share ideas and knowledge with older counterparts and has been around for many years, but its...Show More
Present Online with Impact

Present Online with Impact

2 Minutes to Success

Present Online with Impact is an essential skill given the increasing number of virtual meetings. In this video, behavioural expert Peter Quarry shows you how to ensure your presentation is delivered with impact. Present Online with Impact is a...Show More
Motivate through Storytelling

Motivate through Storytelling

2 Minutes to Success

Motivate through Storytelling is a video to help you liven up your presentations and team using truthful storytelling techniques, they are more memorable than lots of dry facts. Motivate through Storytelling is a video in which psychology expert...Show More
Lead Productive Online Meetings

Lead Productive Online Meetings

2 Minutes to Success

Lead Productive Online Meetings will appeal to the increasing number of people working from home or in scattered locations. New technologies have made online meetings more feasible, but they require fresh approaches. In this video, psychology...Show More
Motivate a Co-worker

Motivate a Co-worker

2 Minutes to Success

Motivate a Co-worker! Despite the plethora of good advice for motivating teams, there is always someone who isn't performing well and/or holding back the others. Peter Quarry, psychology expert, recommends not waiting for management to rectify...Show More