Tertiary Catalogue

Workplace Excellence: Employer of Choice is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Discover how to become an employer of choice by exploring how different organizations achieve success in culture, recruitment and developing their people and providing a flexible offering with hours and family friendly values. Show Less

Workplace Excellence: Wellbeing & Balance is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Encourage a healthy attitude in your workplace by providing health initiatives and activities; provide a safe and caring environment. Ensure an appropriate work-life balance is established and maintained. Feel and see the benefits that exercise and a healthy approach have in your workplace. Show Less

Workplace Excellence: Recognition & Feedback is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. People thrive on positive feedback and recognition. It's important to have regular appraisals, discuss career goals with staff, agree on performance goals and guide with feedback. Show Less

Workplace Excellence: Green & Giving is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Inspiring examples of corporate social responsibility from real organizations who are committed to minimise their impact on the planet's environment and give back. Show Less

Workplace Excellence: Innovation & Continuous Improvement is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. It is vital to refine and continually refresh your organization in order to keep moving ahead. When mistakes are made, allow for staff to learn from them and improve, and when success is achieved, ensure it's recognized and celebrated. Embrace change and revolutionize the way you conduct business. Show Less

Workplace Excellence: Passion for Service Excellence is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. This documentary case study style video shows how different organizations achieve service excellence, from phone calls to relationships, from product knowledge to handling complaints. Show Less

Workplace Excellence: Open Communication & Teamwork is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Open communication and good teamwork is the key to success in all organizations. A practical case study style video set in different organizations demonstrating examples of how they communicate and collaborate in teams. Show Less

Workplace Excellence: Motivating Fun Workplace is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Create a fun and motivating workplace to ensure your staff are happy and enjoy being at work. There are countless initiatives that can be implemented within the workplace that help establish motivation, passion and loyalty. Show Less

Workplace Excellence: Inspirational Leadership is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. A powerful documentary case study style videos where we meet two CEOs who demonstrate how to lead by example. A personal insight of their passion and decision-making and how they reach goals and empower others. Show Less

Workplace Excellence: Vision & Values is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Case studies of four highly successful organizations provide valuable insight into how they have established their vision and values and made them relevant to their businesses. We see how the vision is translated to each individual staff member and how values are embedded in the culture and demonstrated with actions. Show Less

Respect Privacy and Confidentiality - a video covering key issues so everyone at work learns to observe, protect and respect privacy and confidentiality. There is a great deal at stake when privacy or confidentiality are breached, namely loss of trust, committing an offence or destroying reputations. Respect Privacy and Confidentiality is a video in which behavioural expert Peter Quarry explains how to respect privacy and confidentiality. The message is straightforward: respect yours and others' right to protecting sensitive, personal or proprietary information. Show Less

Work from Home Productively is a video providing invaluable tips for making the most of working from home, whether by choice or necessity. Many employees already work offsite, while others have since discovered they prefer it! But meeting your company targets and deadlines can be challenging from home. Work from Home Productively is a video in which behavioral expert Peter Quarry provides strategies for a productive work-from-home setup, goal-setting strategy and the need to set personal boundaries and take breaks. Show Less

Implement Reverse Mentoring is a video that explains a powerful way to help people develop, reverse mentoring. It's a way for younger colleagues to share ideas and knowledge with older counterparts and has been around for many years, but its uptake is still slow. It is a proven way for different generations to share ideas and learn from each other. Implement Reverse Mentoring is a video in which psychology expert Peter Quarry explains how each 'mentor' has so much to share with the other person, leading to greater engagement and employee retention. In this video you will learn best practice tips for implementing reverse mentoring. Show Less

Present Online with Impact is an essential skill given the increasing number of virtual meetings. In this video, behavioural expert Peter Quarry shows you how to ensure your presentation is delivered with impact. Present Online with Impact is a short but effective video in which you will learn valuable strategies to improve how you come across online. You will learn to start strong with with way you present yourself, to be succinct in words and visuals, to build audience engagement, control the discussion and work to a timeline. Show Less

Motivate through Storytelling is a video to help you liven up your presentations and team using truthful storytelling techniques, they are more memorable than lots of dry facts. Motivate through Storytelling is a video in which psychology expert Peter Quarry explains how important storytelling is to our survival and motivation. You will learn strategies to sell, influence, engage and inspire others with real and relevant stories. Show Less

Lead Productive Online Meetings will appeal to the increasing number of people working from home or in scattered locations. New technologies have made online meetings more feasible, but they require fresh approaches. In this video, psychology expert Peter Quarry provides helpful tips about making virtual meetings more productive. Lead Productive Online Meetings is a video providing skills to make online meetings productive and engaging by following simple strategies for ensuring good meeting etiquette and agendas, maximum contribution and engagement without interruptions, and keeping discussions short. Show Less

Motivate a Co-worker! Despite the plethora of good advice for motivating teams, there is always someone who isn't performing well and/or holding back the others. Peter Quarry, psychology expert, recommends not waiting for management to rectify the issue, but instead engaging those people. Motivate a Co-worker will show you how to motivate co-workers by engaging and responding to them, ascertaining their needs and not excluding them. Show Less

Make the World a Better Place explores what we can do despite the many environmental crises, climate change, bush fires, earthquakes, pollution, hurricanes and tornados, tsunamis and floods, as well as famine, poverty, violence, anger, a pandemic and lots of disrespect and intolerance. In this video we learn that we can choose to make a difference in small but always worthwhile ways. Make the World a Better Place is a video in which Peter Quarry presents some simple but effective approaches that make an incremental difference, and many strategies individuals in business can initiate like competitions, recycling, donating excess, volunteering and ensuring diversity and inclusion. Show Less

Learn to Set Boundaries will be an ideal video for anyone being asked to do more and more with less. It's not unusual to feel discomfort, resentment, guilt or inadequacy when someone (often a manager) asks you to do something that is either not your responsibility or just feels out of your league. In this video you will learn to set boundaries. Learn to Set Boundaries is a video to give you skills when too much is being asked of you, and it's time to set boundaries. Peter Quarry advises deciding on what is important for you, communicating and negotiating a solution, and reminding those who cross boundaries. Show Less

Engage with Clients Virtually is a video designed to improve your dealings with clients online and in the virtual space by adopting simple strategies recommended by behavioural expert, Peter Quarry. Learn seven easy ways to immediately improve your approach to online clients and customers. Engage with Clients Virtually is a video in which Peter Quarry presents simple ways to enhance any online customer communication. People will learn to respond quickly, personalise their approach, have data and resources at their fingertips, and build client enthusiasm and loyalty. Show Less

Exceed Service Expectations is a video where you will learn to deliver brilliant customer service. Peter Quarry, psychology expert, provides some simple strategies for giving outstanding customer service and get glowing reviews in return. Exceed Service Expectations is a video that encourages learners to aim to exceed client expectations, ensuring it is always a pleasure to do business with that organisation. It will motivate learners to be that special person who always makes others feel good by delivering outstanding service that exceeds expectations. Word gets out quickly and the emotional and financial dividends for your business are undeniable. Show Less

CLEAR Service is for everyone as we are all providing service to our teams, our clients and our managers. It can be challenging when you're called on to deal with issues that erupt. Sometimes you're mopping up after other people's mistakes, or you're faced with having to devise a solution on the spot. Psychologist Eve Ash explains that we give great service and solve difficult problems, especially when we are CLEAR: clarifying, listening, empathising, asking and resolving. Once this video is completed you will have learned the five key skills to be CLEAR. Clarify the issue, listen carefully, empathise with the other person's feelings, ask questions to reach solutions and resolve the problem. Show Less

Build Support for your Proposal is a video that explains how to get your ideas to gain traction and support. It's rare for a proposal to be put forward and immediately given the green light. You usually need to build support for your ideas and your proposal. Peter Quarry explains how this can be done with simple strategies. Build Support for your Proposal provides easy steps and a road map for the pitch, building support and being prepared for objections and the proposal failing. Show Less

Be Assertive with Your Boss is a video that will help anyone develop assertive skills to handle a situation when your boss asks you for more, and you are already overloaded and feel you can't say no. Psychology expert Peter Quarry recommends that you can say no without damaging your relationship. Be Assertive with Your Boss explores the problem of not being honest with your manager about being overloaded. It will help learners develop skills to speak up and discuss concerns with your boss. Peter Quarry offers useful tips for how to say no to your boss without guilt, how to manage your boundaries and how to offer alternatives or negotiate. Show Less

Be More Decisive is a video that helps people who feel they are not good at making decisions, or lack confidence in their judgement. They may tend to over-analyse everything leading to procrastination. Psychology expert Peter Quarry believes it's a matter of learning to act, rather than hanging back. Be More Decisive is a video that recognises we all struggle with decisions on occasion. The way to improve is to practice becoming more decisive through making smaller decisions first, focusing on action rather than delay, and being willing to learn from mistakes. Show Less