Tertiary Catalogue

A new producer is brought on to help bring a cooking show back on track. The video provides examples of poor problem solving techniques, and provides a framework to problem solve creatively. Learners will be guided through the framework to define the problem, define goals, review data, list alternative solutions, and then find the best solution. Show Less

This video, 4 Ways to Take Back Control, provides powerful strategies to tackle the unsettled feelings resulting from turbulent times, disruption, competing demands and feeling at the mercy of events beyond your control. You will discover that in the midst of unsettling change and worry about the future, it is possible to take back control of your mindset, work environment and circumstances. Psychologist Peter Quarry prescribes four ways to take back control of your life: assess your level of control; develop an 'I’m in control' mindset; assert control in your work environment; and stay in the challenge zone. Show Less

This video, 4 Ways to Develop Your Critical Thinking, will help you develop one of the most sought after skills at work. Critical thinking exposes you to a wider range of views, helps you question yourself and others, examines orthodoxies and their consequences, and enhances problem-solving and independence. Employers are increasingly valuing people who are able to think critically – to understand information and use it to make logical decisions. In this video, psychologists Peter Quarry and Eve Ash provide practical strategies to collect and use data effectively, minimise your own biases, constructively and respectfully assess information and opinions and avoid being manipulated or falling into groupthink. Show Less

This video, 4 Paths to Resolving Conflict, explores how conflict can be better understood and managed despite different personalities and multiple pressures. Conflict can blow up with staff, customers, suppliers, anyone, at any time. Developing conflict resolution skills show in this video will help reduce frictions that damage working relationships. We can learn to defuse emotion, establish common ground and win-win outcomes. Psychologists Peter Quarry and Eve Ash discuss practical strategies for understanding and resolving the conflicts, including how to mediate a conflict between two parties. Show Less

This video, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical tips as they explain the power of changing yourself, the importance of learning to control your emotions, the skills for building bridges by developing rapport and how to engage more constructively with the other person. Show Less

Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company. On the other side, where a customer has had a bad experience, in years gone by, they would tell 10 to 20 people of that bad experience. Those figures could be multiplied many times over now with the advent and ease of social media. This Customer Focused Person training video is an easy to follow look at the value of each customer interaction you might have on a daily basis. Show Less

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organisation you work for. This Cycle of Service training video takes a look at each stage of negotiations between a client and a printing company and where dealings may have fallen down in the end. Show Less

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day. This Customer Contact training video is an easy to follow guide on the importance of each customer contact. Show Less

Workplace Excellence: Employer of Choice is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Discover how to become an employer of choice by exploring how different organizations achieve success in culture, recruitment and developing their people and providing a flexible offering with hours and family friendly values. Show Less

Workplace Excellence: Wellbeing & Balance is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Encourage a healthy attitude in your workplace by providing health initiatives and activities; provide a safe and caring environment. Ensure an appropriate work-life balance is established and maintained. Feel and see the benefits that exercise and a healthy approach have in your workplace. Show Less

Workplace Excellence: Recognition & Feedback is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. People thrive on positive feedback and recognition. It's important to have regular appraisals, discuss career goals with staff, agree on performance goals and guide with feedback. Show Less

Workplace Excellence: Green & Giving is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Inspiring examples of corporate social responsibility from real organizations who are committed to minimise their impact on the planet's environment and give back. Show Less

Workplace Excellence: Innovation & Continuous Improvement is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. It is vital to refine and continually refresh your organization in order to keep moving ahead. When mistakes are made, allow for staff to learn from them and improve, and when success is achieved, ensure it's recognized and celebrated. Embrace change and revolutionize the way you conduct business. Show Less

Workplace Excellence: Passion for Service Excellence is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. This documentary case study style video shows how different organizations achieve service excellence, from phone calls to relationships, from product knowledge to handling complaints. Show Less

Workplace Excellence: Open Communication & Teamwork is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Open communication and good teamwork is the key to success in all organizations. A practical case study style video set in different organizations demonstrating examples of how they communicate and collaborate in teams. Show Less

Workplace Excellence: Motivating Fun Workplace is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Create a fun and motivating workplace to ensure your staff are happy and enjoy being at work. There are countless initiatives that can be implemented within the workplace that help establish motivation, passion and loyalty. Show Less

Workplace Excellence: Inspirational Leadership is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. A powerful documentary case study style videos where we meet two CEOs who demonstrate how to lead by example. A personal insight of their passion and decision-making and how they reach goals and empower others. Show Less

Workplace Excellence: Vision & Values is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Case studies of four highly successful organizations provide valuable insight into how they have established their vision and values and made them relevant to their businesses. We see how the vision is translated to each individual staff member and how values are embedded in the culture and demonstrated with actions. Show Less

Respect Privacy and Confidentiality - a video covering key issues so everyone at work learns to observe, protect and respect privacy and confidentiality. There is a great deal at stake when privacy or confidentiality are breached, namely loss of trust, committing an offence or destroying reputations. Respect Privacy and Confidentiality is a video in which behavioural expert Peter Quarry explains how to respect privacy and confidentiality. The message is straightforward: respect yours and others' right to protecting sensitive, personal or proprietary information. Show Less

Work from Home Productively is a video providing invaluable tips for making the most of working from home, whether by choice or necessity. Many employees already work offsite, while others have since discovered they prefer it! But meeting your company targets and deadlines can be challenging from home. Work from Home Productively is a video in which behavioral expert Peter Quarry provides strategies for a productive work-from-home setup, goal-setting strategy and the need to set personal boundaries and take breaks. Show Less

Implement Reverse Mentoring is a video that explains a powerful way to help people develop, reverse mentoring. It's a way for younger colleagues to share ideas and knowledge with older counterparts and has been around for many years, but its uptake is still slow. It is a proven way for different generations to share ideas and learn from each other. Implement Reverse Mentoring is a video in which psychology expert Peter Quarry explains how each 'mentor' has so much to share with the other person, leading to greater engagement and employee retention. In this video you will learn best practice tips for implementing reverse mentoring. Show Less

Present Online with Impact is an essential skill given the increasing number of virtual meetings. In this video, behavioural expert Peter Quarry shows you how to ensure your presentation is delivered with impact. Present Online with Impact is a short but effective video in which you will learn valuable strategies to improve how you come across online. You will learn to start strong with with way you present yourself, to be succinct in words and visuals, to build audience engagement, control the discussion and work to a timeline. Show Less

Motivate through Storytelling is a video to help you liven up your presentations and team using truthful storytelling techniques, they are more memorable than lots of dry facts. Motivate through Storytelling is a video in which psychology expert Peter Quarry explains how important storytelling is to our survival and motivation. You will learn strategies to sell, influence, engage and inspire others with real and relevant stories. Show Less

Lead Productive Online Meetings will appeal to the increasing number of people working from home or in scattered locations. New technologies have made online meetings more feasible, but they require fresh approaches. In this video, psychology expert Peter Quarry provides helpful tips about making virtual meetings more productive. Lead Productive Online Meetings is a video providing skills to make online meetings productive and engaging by following simple strategies for ensuring good meeting etiquette and agendas, maximum contribution and engagement without interruptions, and keeping discussions short. Show Less

Motivate a Co-worker! Despite the plethora of good advice for motivating teams, there is always someone who isn't performing well and/or holding back the others. Peter Quarry, psychology expert, recommends not waiting for management to rectify the issue, but instead engaging those people. Motivate a Co-worker will show you how to motivate co-workers by engaging and responding to them, ascertaining their needs and not excluding them. Show Less