OKRs (objectives and key results) are an especially useful goal-setting framework for all kinds of businesses and organizations. OKRs enable teams to simultaneously focus on what needs doing here and now, while staying aligned with objectives and broader company strategy. Any team can apply OKRs by choosing 3-5 key objectives that support the business strategy, and for each, 3-5 key results to measure the success of the objectives. OKRs sharpen up activities and ways to achieve the organization’s strategy. By classifying and executing specific plans and activities on a quarterly basis, key results are more readily obtained, and objectives for that quarter suddenly come within reach. Show Less
Business culture around the world differs greatly. If you are to succeed in building relationships, working in different regions or even visiting a foreign office, it is important you are competent in dealing with cultural differences. So why not become a Cultural Chameleon! Show Less
Communicating online is more challenging than face-to-face communication because it misses facial expressions and body language, as well as many other factors. The relationship between mentor and mentee is personal and confidential, quite different and distinct from the relationship between manager and subordinate. Done properly it can enhance leadership skills and enable you to learn from different ways of thinking. Show Less
The success of a mentoring relationship depends to large degree upon your attitude and your commitment. Mentees are expected to take the lead in the partnership, to be proactive and work in order to achieve success. Studies of mentoring relationships found that the most successful relationships were those in which the mentee was most active and the mentor least active. Show Less
Communicating at a distance is more challenging than face-to-face communication because it misses facial expressions and body language in many cases. It's even more important to communicate regularly and clearly if you are a remote worker otherwise you and others can start to feel isolated and left out, and misunderstandings can arise. Show Less
With many of us now working from home, the skill of managing remotely is crucial to an organisations success. Employees can often see the benefits of remote working—no commute, flexible working patterns and a better work life balance. However, as face-to-face interaction becomes less frequent, greater efforts are needed to maintain an effective team culture. Managers need to lead by example - here are some top tips to help... Show Less
Virtual meetings have become an essential part of how modern businesses maintain productivity and continuity. They are an easy, cost-effective way to align multiple locations, keep employees engaged and work with clients and vendors. However, virtual meeting etiquette is a whole new ball game compared to face to face meetings. To help keep your attendance at virtual meetings productive and professional, follow these simple rules and tips. Show Less
When it comes to fire safety in the workplace, we might be tempted to think that it's not our concern, or that there's plenty of other things to worry about—until it's too late. However, it's everyone's responsibility to prevent fires. That means we all have an important part to play in identifying and minimising the risks. Show Less
Safety is more than warning signs and handrails - it is an attitude of the mind. There are many traps for those whose attitude is amiss. Whether you're surviving the zombie apocalypse or just surviving daily grind of the office, the consequences of having the wrong attitude to safety can be deadly! In this video, you'll meet the Zombusters team and see how complacency, rushing, distractions, and unfamiliarity can get the better of us, and how to avoid these mind-traps. Show Less
Develop Tolerance and Respect is a video to help learners respect and accept other people's opinions, behaviours, preferences, even when you don't agree with them. Peter Quarry, behavioural expert, explains how tolerance and respect can be developed. Develop Tolerance and Respect is a video to help learners realise that when we learn to tolerate other people's differences, we develop patience and willingness to understand the other person's point of view. We seek to find common ground, even when we have differing views. This leads to better quality decisions, greater harmony, and less conflict. Show Less
Call Out Inappropriate Behaviour is a video that raises awareness of a range of inappropriate behaviours that remarkably some people still think they can get away, for example being rude or harassing another person. In this video, psychology expert Peter Quarry offers invaluable tips for calling out inappropriate behaviour. Call Out Inappropriate Behaviour is a video to encourage teams set up ground rules and help those who witness or experience inappropriate behaviour and comments, to call it out so it stops. Learn the skills to approach and discuss the inappropriate behaviour in a non-threatening way. Learn to seek management help and never leave the issue unresolved. Show Less
Ask Behavioural Interview Questions is a video to develop skills for asking behavioural questions to find out how a candidate copes in particular situations. The interviewer explores how the candidate dealt with problems in the past as a guide to how they'll handle challenges in the new job. The Ask Behavioural Interview Questions video provides four key behavioural questions that should be asked. You will learn to use behavioral interview questions to determine a candidate's ability to cope with challenges, stress, new experiences and resolve disagreements. Show Less
Humans did not evolve to spend extended hours a day sitting at their desks, but that’s the reality of today’s working life. Too much sitting can lead to muscle tension, hypertension, back pain, cancer, obesity, cardiovascular disease and even depression. Movement mentor Mike Snell shows simple but wonderfully effective ways to combat “death by desk” through mindful breathing, stretching, swiveling, shaking and rolling your body – all while sitting down. Prepare to feel revitalized and stronger, within three minutes! Show Less
One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do the latter. Although you'll also see what happens when you ignore a solution mindset in favor of anger and name calling. Brace yourself, though, it isn't pretty. Show Less
One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognise and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation. You'll also learn a secret about pandas that might help you avoid catastrophe. Enjoy! Show Less
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn't, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you'll wonder how the whole thing doesn't explode at the end. (Answer because we didn't have the budget for it.) Enjoy! Show Less
Encourage people to give themselves time to think about how they want or need to develop their career and what actions to take next.
Managers sometimes need a 'nudge' and the skills to include personal and career development in the one-to-ones they hold with staff. When they see developing staff as a legitimate part of their responsibilities, benefits begin to flow.
Anyone can use feedback as a springboard to a request for development, so link your request for development to something your manager regards as important.
Managers need to learn effective ways to gain control of the conversation and direct it towards a successful conclusion.
There are occasions when a manager will initiate a conversation to resolve conflict and the opening is crucial to success.