Tertiary Catalogue

Management and Leadership


What is OKR? Objectives and Key Results

OKRs (objectives and key results) are an especially useful goal-setting framework for all kinds of businesses and organizations. OKRs enable teams to simultaneously focus on what needs doing here and now, while staying aligned with objectives and...Show More

Cultural Types

Cross Cultural Communication Essentials

Business culture around the world differs greatly. If you are to succeed in building relationships, working in different regions or even visiting a foreign office, it is important you are competent in dealing with cultural differences. So why not...Show More

Virtual Mentoring

Coaching and Mentoring Essentials

Communicating online is more challenging than face-to-face communication because it misses facial expressions and body language, as well as many other factors. The relationship between mentor and mentee is personal and confidential, quite...Show More

How to Be a Great Mentee

Coaching and Mentoring Essentials

The success of a mentoring relationship depends to large degree upon your attitude and your commitment. Mentees are expected to take the lead in the partnership, to be proactive and work in order to achieve success. Studies of mentoring...Show More

Being a Remote Worker

Remote Working Essentials

Communicating at a distance is more challenging than face-to-face communication because it misses facial expressions and body language in many cases. It's even more important to communicate regularly and clearly if you are a remote worker...Show More

Managing Remote Teams

Remote Working Essentials

With many of us now working from home, the skill of managing remotely is crucial to an organisations success. Employees can often see the benefits of remote working—no commute, flexible working patterns and a better work life balance. However,...Show More

Managing Cross Cultural Teams

Cross Cultural Communication Essentials

Many cross-cultural teams plunge straight into the task without thinking about their differences. This can lead to misunderstandings and a loss of trust.

Virtual Meeting Etiquette

Remote Working Essentials

Virtual meetings have become an essential part of how modern businesses maintain productivity and continuity. They are an easy, cost-effective way to align multiple locations, keep employees engaged and work with clients and vendors. However,...Show More

Transform into a Star Leader

2 Minutes to Success

Transform into a Star Leader is a video to help you transform into a confident but humble star leader who really moves the team forward. Star leaders embody healthy contradictions, but as Peter Quarry explains, these are great for inspiring the...Show More

Encourage your Champions

2 Minutes to Success

Encourage your Champions is a video designed to help team leaders and managers empower the enthusiastic staff who want to improve wherever they are. As behavioural expert Peter Quarry explains, workplace champions are not only born, they can be...Show More

Get Ready to Be a New Manager

2 Minutes to Success

Get Ready to be a New Manager is a video to help any new manager feel less daunted by their managerial tasks, by building confidence and skills using four essential strategies for effective management. Get Ready to be a New Manager will help...Show More

Pick Me Up: Revive at Your Desk

Humans did not evolve to spend extended hours a day sitting at their desks, but that’s the reality of today’s working life. Too much sitting can lead to muscle tension, hypertension, back pain, cancer, obesity, cardiovascular disease and even...Show More

Developing a Solution Mindset

Conflict De-Escalation Techniques

One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do...Show More

Recognising and Removing Biases

Conflict De-Escalation Techniques

One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognise and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have...Show More

Active Listening

Conflict De-Escalation Techniques

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn't, since those examples are rather amusing. And since listening is a...Show More

Communicating with Difficult Customers

Conflict De-Escalation Techniques for Face Covering Policies

You've seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don't want that to happen to you. This video will help you avoid any problems by offering a...Show More

Communicating with Difficult Employees and Coworkers

Conflict De-Escalation Techniques for Face Covering Policies

Your face covering policies won't work very well if everyone isn't following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of...Show More

Preparing Your Workplace for a Face Covering Mandate

Conflict De-Escalation Techniques for Face Covering Policies

It's no secret that face covering mandates are among the most controversial and contentious issues facing the modern workplace. This video will help ensure that your policies are adopted as smoothly and seamlessly as possible. You'll also see a...Show More
Development Discussion: Appreciating Development

Development Discussion: Appreciating Development

Conversations

Helping staff appreciate how much they are developing motivates them, so use thought-provoking questions to encourage them to recognise their own personal development.
Development Discussions: Questions to Help You Think about Development

Development Discussions: Questions to Help You Think about Development

Conversations

Encourage people to give themselves time to think about how they want or need to develop their career and what actions to take next.
Development Discussions: Performance versus Career Development

Development Discussions: Performance versus Career Development

Conversations

Managers sometimes need a 'nudge' and the skills to include personal and career development in the one-to-ones they hold with staff. When they see developing staff as a legitimate part of their responsibilities, benefits begin to flow.
Development Discussion: Helping Your Manager Discuss Your Development

Development Discussion: Helping Your Manager Discuss Your Development

Conversations

Anyone can use feedback as a springboard to a request for development, so link your request for development to something your manager regards as important.
Development Discussions: Micro Goals

Development Discussions: Micro Goals

Conversations

Micro goals give people something precise to aim for during a short timescale—depending on the activity, that timescale could be between now and the next monthly review or it could be between now and the end of a 1-hour meeting.
Talking through Conflict: Handling Conflict Conversations

Talking through Conflict: Handling Conflict Conversations

Conversations

Managers need to learn effective ways to gain control of the conversation and direct it towards a successful conclusion.
Feedback: How to Receive Feedback

Feedback: How to Receive Feedback

Conversations

An important aspect of feedback conversations is showing staff how to help their managers give them worthwhile feedback.