Management and Leadership
OKRs (objectives and key results) are an especially useful goal-setting framework for all kinds of businesses and organizations. OKRs enable teams to simultaneously focus on what needs doing here and now, while staying aligned with objectives and broader company strategy. Any team can apply OKRs by choosing 3-5 key objectives that support the business strategy, and for each, 3-5 key results to measure the success of the objectives. OKRs sharpen up activities and ways to achieve the organization’s strategy. By classifying and executing specific plans and activities on a quarterly basis, key results are more readily obtained, and objectives for that quarter suddenly come within reach. Show Less
Business culture around the world differs greatly. If you are to succeed in building relationships, working in different regions or even visiting a foreign office, it is important you are competent in dealing with cultural differences. So why not become a Cultural Chameleon! Show Less
Communicating online is more challenging than face-to-face communication because it misses facial expressions and body language, as well as many other factors. The relationship between mentor and mentee is personal and confidential, quite different and distinct from the relationship between manager and subordinate. Done properly it can enhance leadership skills and enable you to learn from different ways of thinking. Show Less
The success of a mentoring relationship depends to large degree upon your attitude and your commitment. Mentees are expected to take the lead in the partnership, to be proactive and work in order to achieve success. Studies of mentoring relationships found that the most successful relationships were those in which the mentee was most active and the mentor least active. Show Less
Communicating at a distance is more challenging than face-to-face communication because it misses facial expressions and body language in many cases. It's even more important to communicate regularly and clearly if you are a remote worker otherwise you and others can start to feel isolated and left out, and misunderstandings can arise. Show Less
With many of us now working from home, the skill of managing remotely is crucial to an organisations success. Employees can often see the benefits of remote working—no commute, flexible working patterns and a better work life balance. However, as face-to-face interaction becomes less frequent, greater efforts are needed to maintain an effective team culture. Managers need to lead by example - here are some top tips to help... Show Less
Virtual meetings have become an essential part of how modern businesses maintain productivity and continuity. They are an easy, cost-effective way to align multiple locations, keep employees engaged and work with clients and vendors. However, virtual meeting etiquette is a whole new ball game compared to face to face meetings. To help keep your attendance at virtual meetings productive and professional, follow these simple rules and tips. Show Less
Transform into a Star Leader is a video to help you transform into a confident but humble star leader who really moves the team forward. Star leaders embody healthy contradictions, but as Peter Quarry explains, these are great for inspiring the team. Transform into a Star Leader is a video designed to help you recognize your team's needs, respond flexibility and provide (and receive) constructive feedback. Show Less
Encourage your Champions is a video designed to help team leaders and managers empower the enthusiastic staff who want to improve wherever they are. As behavioural expert Peter Quarry explains, workplace champions are not only born, they can be made! Encourage your Champions is a video that shows how workplace champions add immeasurable value to your organisation. Learn to give your workplace champions what they need to achieve whatever they're striving for, and to enable them to add value to your business. Show Less
Get Ready to be a New Manager is a video to help any new manager feel less daunted by their managerial tasks, by building confidence and skills using four essential strategies for effective management. Get Ready to be a New Manager will help learners consider their leadership role and strive to be the very best they can be. Learn about delegation, communication and feed back, decision-making and motivating team members. These skills will be good for the team and the new manager's career. Show Less
Humans did not evolve to spend extended hours a day sitting at their desks, but that’s the reality of today’s working life. Too much sitting can lead to muscle tension, hypertension, back pain, cancer, obesity, cardiovascular disease and even depression. Movement mentor Mike Snell shows simple but wonderfully effective ways to combat “death by desk” through mindful breathing, stretching, swiveling, shaking and rolling your body – all while sitting down. Prepare to feel revitalized and stronger, within three minutes! Show Less
One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do the latter. Although you'll also see what happens when you ignore a solution mindset in favor of anger and name calling. Brace yourself, though, it isn't pretty. Show Less
One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognise and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation. You'll also learn a secret about pandas that might help you avoid catastrophe. Enjoy! Show Less
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn't, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you'll wonder how the whole thing doesn't explode at the end. (Answer because we didn't have the budget for it.) Enjoy! Show Less
You've seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don't want that to happen to you. This video will help you avoid any problems by offering a step-by-step process for talking with anyone who doesn't want to follow your face covering policy. You'll also see several examples of how not to talk to them, since those ones are a lot of fun to film. Show Less
Your face covering policies won't work very well if everyone isn't following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of empathy, unhelpful insults, this video has it all! (Hint: the unhelpful insults aren't actually a good approach, in case you were wondering. But sometimes it helps to see things done wrong in order to learn how to do them right.) Show Less
It's no secret that face covering mandates are among the most controversial and contentious issues facing the modern workplace. This video will help ensure that your policies are adopted as smoothly and seamlessly as possible. You'll also see a creative use for face coverings, and at least one option that you probably shouldn't let people wear. Just because this is a serious subject doesn't mean we can't have a little fun with it. Enjoy! Show Less
Encourage people to give themselves time to think about how they want or need to develop their career and what actions to take next.
Managers sometimes need a 'nudge' and the skills to include personal and career development in the one-to-ones they hold with staff. When they see developing staff as a legitimate part of their responsibilities, benefits begin to flow.
Anyone can use feedback as a springboard to a request for development, so link your request for development to something your manager regards as important.
Managers need to learn effective ways to gain control of the conversation and direct it towards a successful conclusion.