Tertiary Catalogue

Hospitality and Tourism


Handwashing and Cleaning Protocols

This short video will show you how to clean all kinds of things your hands, some countertops, and maybe even some other stuff! That might sound boring, which is why we decided to make the most hysterical video we could. You should also learn a...Show More

Controlling the Spread of Germs

What to do when you're sick, how to cough or sneeze, where to stand when you're talking to others - this video has it all. Plus a few more surprises like grammar lessons, fashion advice, and possibly a message everyone needs to hear that nobody...Show More

How to Put on and Take off PPE

More of us are wearing personal protective equipment now than ever before, and most of us are doing so without having been trained in the proper ways to put it on and take it off. This short training video will walk you through the proper order...Show More

Developing a Solution Mindset

Conflict De-Escalation Techniques

One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do...Show More

Recognising and Removing Biases

Conflict De-Escalation Techniques

One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognise and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have...Show More

Active Listening

Conflict De-Escalation Techniques

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn't, since those examples are rather amusing. And since listening is a...Show More

Communicating with Difficult Customers

Conflict De-Escalation Techniques for Face Covering Policies

You've seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don't want that to happen to you. This video will help you avoid any problems by offering a...Show More

Communicating with Difficult Employees and Coworkers

Conflict De-Escalation Techniques for Face Covering Policies

Your face covering policies won't work very well if everyone isn't following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of...Show More

Preparing Your Workplace for a Face Covering Mandate

Conflict De-Escalation Techniques for Face Covering Policies

It's no secret that face covering mandates are among the most controversial and contentious issues facing the modern workplace. This video will help ensure that your policies are adopted as smoothly and seamlessly as possible. You'll also see a...Show More

Handshake Alternatives

The handshake has been our go-to greeting for several centuries, but there are times when you might not be willing or able to offer one. This short training offers several alternative greetings to the handshake and helps alleviate any confusion...Show More

Returning to Work Protocols and Guidelines

As restrictions across the world begin easing and people start returning to work, how best to do that is a new and important question; after all, none of us has ever had to do this before. This short training video offers several simple...Show More

What to Do If You Test Positive for COVID-19

None of us wants to test positive for COVID-19. However, if it does happen, it's important to know what to do next. This short training video will walk you through all the important steps to take in the event of a positive diagnosis, from...Show More
Cocktail Methods: Muddling

Cocktail Methods: Muddling

Cocktail Methodology and Techniques

In this lesson Kyle teaches you how to make a cocktail using the muddling technique.
The Process of Making Wine

The Process of Making Wine

Wine ft Witches Falls

This video will show you how wine is made from the moment the grapes are grown to the point that the wine is bottled.
Process of Brewing Beer: Detailed

Process of Brewing Beer: Detailed

Beer ft Balter Brewing Company

The following video deep dives in to the process of brewing beer.
Good Hospitality Theories

Good Hospitality Theories

Behind the Bar

Kyle goes through some great principles and concepts that are great to be aware of when working in the hospitality industry.
Machine and Grinder

Machine and Grinder

Coffee ft Simple Coffee House

Simon goes into detail about the coffee machine and the grinder.
Serving Wine: Glass

Serving Wine: Glass

Wine ft Witches Falls

This video explains how to pour wine by the glass.
Champagne & Sparkling

Champagne & Sparkling

Wine Varietals

Tasting notes on champagne and sparkling wine.
Pinot Noir

Pinot Noir

Wine Varietals

Tasting notes on Pinot Noir.
Pinot Gris and Pinot Grigio

Pinot Gris and Pinot Grigio

Wine Varietals

Tasting notes on Pinot Gris and Pinot Grigo.
Shiraz and Syrah

Shiraz and Syrah

Wine Varietals

Tasting notes on Shiraz and Syrah.
Cabernet Sauvignon

Cabernet Sauvignon

Wine Varietals

Tasting notes on Cabernet Sauvignon.
Merlot

Merlot

Wine Varietals

Tasting notes on Merlot.
Spirit Types

Spirit Types

The Distillation Process ft Husk Distillers

This video gives an overview of how different spirits are created from distillate.